P  a  t  r  i  c  k   L  a  w  r  e  n  c  e

1630 9 1/2 Mile Road, Cantonment, Fl  32533

Direct 850-723-6081, patmlawrence@earthlink.net

To work in a challenging position that would assist your company in achieving growth and profits through maximum use of previous experience, philosophies centered around excellence, customer service, and the belief that the people within the organization ultimately contribute to the success of the company.

A proven, verifiable track record for accomplishing the most challenging goals, making a "strong commitment with a sense of personal responsibility resulting in superior service."

• Effective, versatile manager. Earned respect of superiors and subordinates for results and motivation skills.
  

• Primary strengths are excellent leadership, analytical, communication, and interpersonal skills.
  

• Regard integrity, stability, and professionalism as critical components of business philosophy.
  

• Described as having the ability to effectively multitask in challenging situations and meet critical deadlines.
  

• Ability to communicate effectively and establish excellent rapport with clients and co-workers.
  

• Maintain composure under pressure; able to work autonomously with little direct supervision.
  

• Consistently rated superior in both technical expertise and supervisory ability.
  

• Internet field service websites, database and product configurator development
  

PROFESSIONAL

       GOAL:

VALUE OFFERED:

EXPERTISE:

Regional Account Manager  

Prolink Inc                Pensacola, FL

Prolink is the number one GPS/course management system in the world with over 275 installations worldwide. Strategically aligned with EZGO, the number one golf car company in the world, ProLink pioneered the use of GPS at golf courses. Based on my significant contributions and company dedication, I have been given increasingly responsible opportunities within the regional service group.  Accomplishments include:

• Developed lucrative business relationships with clients. Managed several top accounts.
  

• Planned and organized work under minimal supervision of manager.
  

• Adept at addressing work processes and new systems, and coordinating projects.
  

• Ability to plan, organize and coordinate work assignments.
  

GPS Service Technician           

Prolink Inc                               Pensacola, FL

Performed onsite repair of computer systems and related GPS equipment by removing and replacing components or reconfiguring and restoring systems. Diagnosed application errors and network connectivity problems. Maintained, serviced, repaired, altered, adjusted, modified, updated, and upgraded golf cart GPS equipment. Diagnosed system hardware, software and operation problems, and implemented corrective action.

• Skilled in problem solving and troubleshooting.
  

• Talent for establishing and maintaining effective working relationships with others.
  

• Able to communicate effectively verbally and in writing.
  

• Provided on-site trouble-shooting and monitored customer concerns for use in future planning.
  

Switch Technician Administrator

Network TelephonePensacola, FL

Network Telephone is widely recognized as one of the strongest CLECs (Competitive Local Exchange Carriers) in existence, with a selection of broadband services that includes local and long distance phone service, business-class calling features, Internet access at speeds up to 1.54 MBPS, Web site building tools, VPN services, Data Backup services, and more. My responsiblities included:

• Monitoring the voice network to detect network failures, blockage and network overloads.
  

• Analyzes data to determine the immediate and short term corrective actions and locations to correct network errors. 
  

• Knowledge of Information Systems Industry best practices for security, network administration, client/server applications, and Web based systems.
  

• Diagnosed application errors and network connectivity problems.
  

Cisco Router Technician

Chandler-Gilbert Community College Chandler, AZ

Chandler-Gilbert Community College serves students and its diverse communities by providing quality life-long learning opportunities in a learner-centered environment through effective, accessible educational programs and activities. My responsibilities included:

• Installing, configuring, maintaining, and troubleshooting Cisco 1600 and 2500 series routers and Catalyst 1900 series switches.
  

• Implement multiswitch VLANs, ATM, Frame Relay, ISDN, EIGRP, IGRP, and OSPF and other advanced routing protocols.
  

Online Helpdesk Technician

ComputerProblems.com Chandler, Az

ComputerProblems.com was created as an information site as well as an intern program in conjunction with Community Colleges, Technical Schools and Universities nationwide. Information Technology students that attend the schools are given an opportunity to get involved in helping others with their computer problems and in turn gain invaluable experience in troubleshooting and researching computer issues. My responsibilities included:

• Provided customer support by answering questions concerning hardware, software, operating systems, and Internet issues.
  

• Answer questions and solve technical barriers in PC maintenance, repair, conflict management, custom builds, and upgrades.
  

PC Technician

Chandler-Gilbert Community College Chandler, Az

Students Recycling Used Technology - StRUT is a program incorporated into schools where students take donated computers and computer components and upgrade them for the use in schools.

• Evaluate, repair and refurbish donated computers and in turn donate those computers to local schools.
  

• Configure basic hardware components, install Windows operating systems and software.
  

• Install and upgrade various hardware devices such as disk drives, printers, modems, video cards, and memory.
  

Flight Test Mechanic     

NAS NADEP/Air Operations  Pensacola, FL

The Naval Air Depot, Pensacola, FL, provides extensive maintenance and engineering support to Navy and Marine Corps aviation, as well as other armed services, federal agencies and foreign governments. The depot employs civilian, military and contractor personnel, who work in a wide variety of skilled technical and professional positions.

My responsibilities included:

• Performed as a team member in extensive aircraft electrical wiring, depot-level maintenance, and flight-test turn-up troubleshooting.
  

• Configured, launched, and recovered military transport and fighter class aircraft.
  

• Logically and systematically diagnosed unknown sets of circumstances and arrived at feasible solutions.
  

EXPERIENCE:

Feb 2002 to Present

June 2001 to Feb 2002

Dec 2000 to June 2001

July 2000 to Dec 2000

Jan 2000 to Dec 2000

Aug 1999 to Dec 2000

July 1987 to Sep 1997

EDUCATION:

Associate Degree Cisco Networking

Chandler-Gilbert Community College Chandler, Az

GPA: 3.8. A+, CCNA, MCP

Certificate, Facility Compliance Auditor

Troy State University/NADEPPensacola, FL

Hazardous Waste Handling and Disposal.

Certificate, Plane Captain

United States Marine Corps Cherry Point, NC

Honorable Discharge

December 2000

September 1994

August 1987